ABOUT THIS POLICY
The Promotions Factory Pty Ltd (TPF) are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with Australian privacy laws, including the Australian Privacy Principles under the Privacy Act 1988.
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information in order to deliver products or services you order from us directly, or via one of our clients, to improve our service and your customer experience and to save you time re-entering details each time you order from us. We may also collect information for purposes including:
- To better understand customer requirements and preferences;
- To protect against fraud or theft; and
- To provide offers that are of greater interest or benefit to you.
HOW WE COLLECT INFORMATION AND WHAT INFORMATION WE COLLECT
In most cases, we collect your information directly from you when you register your details, place an order or provide feedback to us, whether online, by phone or in writing, including via email or Live Chat. We also collect your information from third parties, where you have consented to that third party providing us with such information. The information we collect includes:
- your name;
- your address, delivery address, phone number and e-mail address;
- credit card or other payment details;
- other information about your orders; and
- records of any communications you have with us.
HOW WE STORE YOUR INFORMATION
Any personal information provided to TPF is stored on secure TPF servers located within Australia.
WHO WE SHARE YOUR INFORMATION WITH
We have Support Teams based in Australian and other counties including New Zealand and Vietnam who may need to access your information to provide you with support. All TPF staff, no matter the office location, adheres to consistent privacy protections with the Australian Privacy Principles and your data remains within TPF’s effective control.
We may need to provide your personal information to third parties who assist us in delivering our products and services. This includes delivery companies, financial institutions, web-hosting organisations and information technology service providers. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose that we supplied it to them, and we will ensure that they undertake to protect your privacy.
We may also need to disclose your personal information to government authorities if required by law.
HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION
You generally have a right to access and correct or update the personal Information we hold about you. If you would like to do so, please contact us at firstname.lastname@example.org.
We are not responsible for the privacy practices of sites linked to this website via hyperlinks, banner advertising or other means. Please take care at all times to check the privacy policies of such third party sites you visit.
At any time you may opt out of receiving direct marketing communications from us. To opt out, please email: email@example.com
This policy was last updated in June 2016.
COMPLAINTS AND ENQUIRIES
Privacy Officer TPF
PO Box 183
Prahran, Victoria, Australia
P: +613 9520 1111